Legal

Privacy Policy

Last updated: August 22, 2026

1. Who we are

ParkingPro Cloud ("we", "the platform") is software for managing parking lot operations, operated from the Dominican Republic. This policy applies to the ParkingPro Cloud web/Android application and to the data we process as part of the service.

2. What data we collect

We collect different types of information depending on who is using the app:

Client business data: business name, legal name, tax identifier (RNC/RFC/EIN/etc.), address, and phone number, entered by the business owner or admin.
Operator accounts: name, email address, and password (stored encrypted, never in plain text).
Parking session data: vehicle license plate, entry and exit time, fee charged, payment method (cash or card; we never process or store card numbers; "card" is only an accounting label).
End customer's phone number and SMS consent record (optional): only when the business has SMS enabled and the customer affirmatively agrees. We record the consent date, interface language, and notice version to send up to two transactional messages for that parking visit: the entry ticket and the final receipt.
Buyer's tax data (optional): tax identifier and name, only when the end customer requests a tax-valid invoice.
Camera use: used exclusively to read the vehicle's license plate via optical character recognition (OCR). This processing happens on the device itself; images are never uploaded to or stored on our servers.

We do not collect location (GPS) data, we do not use advertising tracking cookies, and we do not sell data to third parties.

3. Cookies

This site uses only analytics cookies (Google Analytics), never advertising cookies. On your first visit, a banner asks whether you accept or reject analytics; until you choose, Google Analytics stays blocked and nothing is sent to Google. Your choice is saved in the browser's local storage (localStorage, not a third-party cookie) so we don't ask again on every visit.

If you accept: Google Analytics records standard browsing metrics and a device identifier, as described below.
If you reject: no analytics tracking loads at all.

You can change your choice at any time by clearing this site's data from your browser settings; the banner will appear again on your next visit.

4. How we use the data

To operate the service: recording entries/exits, calculating fees, printing tickets and receipts.
To issue the tax receipt required for the business's country (for example, NCF in the Dominican Republic or CFDI in Mexico).
To send SMS notifications only after the customer opts in for that visit. Message and data rates may apply; the customer can reply STOP to opt out or HELP for help, and consent is not required to use the parking service.
To generate administrative and register closeout reports, visible only to that business's own admins.

5. Who we share data with

We use external providers strictly as technical infrastructure; we never sell them data:

Supabase: the platform's database and authentication.
PayPal: processes the subscription payment. Receives the subscriber's email and the business name as part of the transaction. The payment itself is governed by PayPal's own terms and privacy policy, not ours.
Resend: sends transactional emails (welcome, cancellation confirmation). Receives the admin's email, the business name, and the access code.
Google Analytics: receives the usage data described in section 2 (only if you accept the cookie notice, see section 3), for product analytics. It is not used for advertising, and we do not share any data with Google for advertising purposes.
The electronic invoicing provider of the relevant country (for example mSeller in the Dominican Republic, Facturama or Facturapi in Mexico, Nubefact in Peru, ARCA in Argentina, PlugNotas or FocusNFe in Brazil, among others depending on the country): only when the business connects its own account with that provider and the end customer expressly requests a tax receipt. It receives the end customer's name and tax identifier, plus the amount and taxes of the transaction, never their phone number. In countries with no mandatory electronic tax receipt system, such as the United States, no provider is involved at all: the receipt is the business's own record, and the app transmits nothing to any tax authority.

Each business (tenant) has its data fully isolated from every other business on the platform.

6. Security

Passwords are stored encrypted (bcrypt). Access to financial and operational data always goes through permission-controlled server functions; no client device can read the database directly. Credentials for external services are stored in a dedicated encrypted vault, never in plain text.

7. Retention and deletion

While a business keeps its account active, we keep its operational data as normal. If the subscription is canceled, that data (operators, sessions with no tax receipt attached, registers, transactions, settings) is archived out of the business's reach for 30 days after cancellation, and permanently deleted if the account is not reactivated within 1 year of cancellation. If the business reactivates within that year, its archived data can be restored.

Tax receipts already issued (NCF, CFDI, etc.) are never deleted on cancellation: they're kept for as long as the relevant country's tax law requires, regardless of subscription status.

How to delete your account and your data

You can request deletion of your ParkingPro Cloud account and its associated data at any time, wherever you live. Write to privacidad@parkprocloud.com from the email address you sign in with, stating your business name and that you want the account deleted. We verify that the request comes from the account holder and process it within 30 days.

What is deleted: the operator or administrator account, and the business's operational data (operators, parking sessions, cash registers, transactions and settings). What is not deleted: tax receipts already issued, which the law requires us to keep for the period each country sets, and the subscription billing records required by accounting rules. That data is placed beyond the business's operational reach and is kept only to comply with the law.

An operator can also ask their administrator to deactivate their account from Administration → Operators inside the app, without writing to us.

8. Children

ParkingPro Cloud is a business operations tool and is not directed at children. We do not knowingly collect data from children.

9. California residents (CCPA/CPRA)

If you're a California resident, you have the right to: know what personal information we collect about you, request its deletion, correct it if inaccurate, and opt out of "selling" or "sharing" it (as CCPA/CPRA define those terms), something we don't do with anyone's data regardless. You can exercise these rights by writing to privacy@parkprocloud.com. We will not retaliate against you for exercising them.

10. Changes to this policy

We may update this document as the platform evolves. The "last updated" date at the top of this page always reflects the current version.

11. Contact

For privacy questions or requests related to your data, write to privacy@parkprocloud.com.